SD&A is honored to announce new partnerships with the following organizations:

A Contemporary Theatre (ACT), Seattle

Center Theatre Group, Los Angeles

DISCOVERY Children’s Museum

Los Angeles Master Chorale

Lyric Opera of Chicago

Second Stage Theatre, New York

Theatre Under The Stars, Houston

The Public Theater, New York


FLEX, our cloud-based, state-of-the-art communications platform, allows telemarketing and telefundraising campaigns to be run from a client’s on-site phone room, from an SD&A Arts TeleCenter, and/or from the safety of agents’ homes so that calling can continue without interruption, no matter the circumstances. This nimble software allows SD&A to operate seamlessly throughout the COVID-19 pandemic and beyond. Flexible Communications from Anywhere. LEARN MORE


STEWARDSHIP by SD&A, our new mid-level concierge program, gives you access to our team of donor ambassadors, who function as major gift officers for your organization, but at a fraction of the cost.

More than just rockstar callers at the top of their game, SD&A ambassadors are highly trained, specialized fundraisers who are skilled at cultivating relationships and taking donors through the pipeline of philanthropy.

Each ambassador manages a personal portfolio of up to 500 mid-level donors, employing multiple, coordinated touchpoints throughout the year – by phone, email, and written correspondence – with the goal of raising retention rates and increasing average gifts. This provides each donor with a personalized, VIP experience. LEARN MORE


After a rigorous certification process, SD&A has been verified and officially designated as a Veteran-Owned Small Business (VOSB) by the U.S. Department of Veterans Affairs. SD&A can now broaden its client base to include organizations that award contracts through supplier diversity programs.

A VOSB is defined as a business that is at least 51% owned, operated, and managed, on a day-to-day basis, by one or more U.S. military veterans, and that meets the company size requirements set forth by the Small Business Administration. Before a business owner can receive the official VOSB seal, they must first undergo a lengthy application and document-submission process to demonstrate good character and a track record of fulfilling financial and contractual obligations.

“It is an honor to finally have this designation for our company,” said SD&A President and CEO Steven M. Koehler, who, as a lieutenant in the U.S. Army, commanded the crews of Abrams M1 battle tanks. “The VOSB program is a powerful way to support veterans like me who’ve served their country and are now contributing to the economy as small business owners.”

Supplier diversity programs at nonprofits, government agencies, and private-sector companies are designed to increase the number of vendor contracts awarded to veteran-owned, service-disabled veteran-owned, minority-owned, women-owned, and LGBTQ-owned businesses.


Equity is a core value at SD&A Teleservices. We are a diverse, inclusive, and equitable workplace where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

We’re committed to modeling diversity and inclusion in maintaining an inclusive environment with equitable treatment for all.

To provide informed, authentic leadership for cultural equity, SD&A Teleservices strives to:

  • See diversity, inclusion, and equity as connected to our mission and critical to ensure the well-being of our staff and the communities we serve.
  • Acknowledge and dismantle any inequities within our policies, systems, programs, and services, and continually update and report organization progress.
  • Explore potential underlying, unquestioned assumptions that interfere with inclusiveness.
  • Help to challenge assumptions about what it takes to be a strong leader at our organization, and who is well-positioned to provide leadership.
  • Practice and encourage transparent communication in all interactions.
  • Lead with respect and tolerance. We expect all employees to embrace this notion and to express it in workplace interactions and through everyday practices.

SD&A Teleservices abides by the following action items to help promote diversity and inclusion in our workplace:

  • Pursue cultural competency throughout our organization by creating substantive opportunities and formal, transparent policies.
  • Improve our cultural leadership pipeline by creating and supporting programs and policies that foster leadership that reflects the diversity of American society.
  • Develop a system for being more intentional and conscious of bias during the hiring, promoting, or evaluating process. Train our hiring team on equitable practices.
  • Advocate for public and private-sector policy that promotes diversity, inclusion, and equity. Challenge systems and policies that create inequity, oppression, and disparity.