SD&A’S NEW CALLING PLATFORM FOR PERFORMING ARTS ORGANIZATIONS
Flexible Communications from Anywhere
Our cloud-based platform allows telemarketing and telefundraising campaigns to be run from a client’s on-site phone room, from an SD&A Arts TeleCenter, and/or from the safety of agents’ homes so that calling can continue without interruption, no matter the circumstances. This nimble software allows SD&A to operate seamlessly throughout the COVID-19 pandemic and beyond.
Agents are provided with PCI-compliant, locked-down laptops with remote campaign access, ensuring that all calls are branded with the client organization’s name on the caller ID display. Payment information is encrypted under strict PCI security standards, ensuring the utmost protection for patron credit card information.
PERFORMANCE MANAGEMENT & QUALITY CONTROL
Training agents is easy with FLEX’s user-friendly functionality, and the screen software includes an intricate system of checks and balances to minimize agent data entry errors. All calls are recorded and available for playback, allowing campaign managers to frequently monitor calls to evaluate and provide feedback to agents. This ensures the highest standard of quality and performance.
ROBUST REPORTING CAPABILITIES
SD&A’s proprietary reporting system allows us to closely monitor campaign progress in real-time and to forecast results with accuracy. Automated reports are delivered to clients daily with in-depth campaign metrics to review ongoing campaign performance.
INTEGRATION WITH EMAIL & TEXTS
Designed to bring voice and data communications together, our new platform can automatically generate post-call emails and/or text messages based on the disposition of each call.
TOP-TIER CALLING TEAM
FLEX allows us to build teams from across the nation for each campaign. Our top agents can be used to supplement local teams for additional calling hours or areas of expertise as needed, and we can hire the very best agents, no matter where they reside. This results in one, all-star team of passionate agents working in tandem for our clients.
SAVES CLIENTS TIME
FLEX provides a seamless process for the transmission of data to and from clients. Lead files can be easily exported from your system for loading onto our platform, and in turn, files with patrons’ call data are returned in any requested format to be easily uploaded back into your system.