TECHNOLOGY

SD&A is a PCI compliant service provider

SD&A’s data security environment and its related systems and procedures are fortified—according to stringent Payment Card Industry (PCI) guidelines—to protect cardholder information. By maintaining a secure computer network, by encrypting all communications that contain credit card data, and by carefully controlling the way our employees handle cardholder information, SD&A provides clients with peace of mind that their patrons’ credit card data is safe.

National Call Center

Our National Call Center offers the most advanced call management and dialing system in the industry, including state-of-the-art call recording and analysis, which helps to minimize compliance risks, ensure call quality, improve agent development, enhance verification, and provide our clients with useful information about their patrons’ interests and feedback. We offer daily, cumulative and weekly campaign reports that track and segment results in standard or customized format. Reports may be segmented in a number of ways, including last gift, source code, highest gift, and multi-gift vs. single gift, among others. This reporting flexibility allows us to track and filter unproductive lead segments without stopping the campaign, increase penetration of more productive segments, and reintroduce all or portions of certain segments.

FLEX: SD&A’s New Calling Platform for Performing Arts Organizations

FLEX, a cloud-based, state-of-the-art communications platform, provides performing arts clients with greater flexibility in choosing where and how to run their telemarketing and telefundraising campaigns.

With FLEX, campaigns can now be run from a client’s on-site phone room, from an SD&A Arts TeleCenter, and/or from the safety of agents’ homes, depending on the need, so that calling can continue without interruption, no matter the circumstances. This nimble software will allow SD&A to continue operating seamlessly for the duration of the COVID-19 pandemic and beyond.

FLEX is an enterprise-level solution that delivers PCI-compliant security, robust reporting capabilities, and user-friendly tools for performance management and quality control. FLEX also enables SD&A to assemble top-tier teams of the very best callers from across the nation, no matter where they reside, for each campaign.

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